Privacy Policy
**Privacy Policy / Notice of Privacy Practices**
Effective Date: March, 1 2024
Last Updated: November 10, 2025
1. Introduction
Welcome to Serena Salud Mental (“the Clinic,” “we,” or “our”). We are committed to protecting your privacy and the confidentiality of your personal and health information.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://serena.miami
, contact us, or receive our services.
2. Scope
This policy applies to all personal and health information collected through our website, phone calls, and in-person services.
We comply with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable privacy laws in the State of Florida.
3. Information We Collect
We only collect the information necessary to contact you regarding your inquiry or to provide clinical services.
This may include:
Your name
Phone number
Email address (if provided)
Reason for contact or appointment request
We do not collect IP addresses, browser information, or any analytics data.
We do not sell, rent, or share your information with third parties for any purpose.
4. How We Use Your Information
The information you provide is used only for:
Contacting you by phone, text, or email regarding your inquiry
Scheduling or confirming appointments
Coordinating your mental health care
Complying with legal or regulatory obligations, when required
Only authorized clinic staff have access to your information.
5. How We Protect Your Information
We maintain strict safeguards to protect your data from unauthorized access, loss, or misuse.
Our security measures include administrative, physical, and technical protections in accordance with HIPAA standards.
All communications and records are handled securely and confidentially.
6. Use and Disclosure of Health Information
As a healthcare provider, we may use or disclose your Protected Health Information (PHI) as permitted by law and HIPAA, including:
For Treatment: To coordinate or manage your care
For Payment: To bill for services provided
For Operations: To support internal functions such as quality improvement or compliance
We may also disclose information when required by law, such as for reporting abuse, responding to a court order, or public health matters.
Any other use or disclosure of your PHI will require your written authorization.
7. Your Rights
You have the right to:
Access and obtain copies of your health records
Request corrections to your records
Request restrictions on certain uses or disclosures
Receive confidential communications through alternate contact methods
Receive a printed copy of this notice at any time
Revoke prior authorizations, except where we’ve already acted on them
Requests can be made through our Privacy Officer (see contact information below).
8. Telehealth and Electronic Communication
If you participate in telehealth sessions, we use HIPAA-compliant and encrypted platforms to protect your information.
We encourage you to use a private, secure location during virtual sessions.
Please avoid including sensitive clinical details in general contact emails.
9. Updates to This Policy
We may update this Privacy Policy periodically.
Any changes will be posted here with a new effective date.
By using our website or services after updates are posted, you accept the revised terms.
10. Privacy Contact Information
If you have questions about this policy, your privacy rights, or wish to make a request, please contact:
Privacy Officer:
Dr. Onelia Fajardo-Garcia
Email: ofajardo@medicalbehavioralservices.com
Address: 8955 SW 87th Ct #212, Miami, FL 33176
Phone: (305) 337-3777
11. Filing a Complaint
If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer or directly with the U.S. Department of Health & Human Services Office for Civil Rights (OCR):
Online: https://www.hhs.gov/ocr/privacy/hipaa/complaints/
By Mail:
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-800-368-1019
TDD: 1-800-537-7697
You will not be penalized or retaliated against for filing a complaint.
12. Acknowledgment
By contacting or receiving services from Serena Salud Mental, you acknowledge that you have read and understood this Privacy Policy and may request a printed copy at any time.